Refund Policy

1. Right to a Refund

The customer has the right to request a refund for the amount paid for a product purchased from HDM Global Shop, provided that the request is made within the applicable legal timeframe and in accordance with the conditions set forth in this policy.

To exercise the right to a refund, the customer must contact us in advance through:

Email: [email protected]

Telephone: +351 22 493 84 70

Without prior contact, it will not be possible to initiate the refund process.

2. Refund Deadlines

The refund request must be made within 14 days of receiving the order, as stipulated in Decree-Law No. 24/2014.

After the request is approved and the returned product is received (when applicable), the refund amount will be processed within a maximum of 14 days.

3. Conditions for Refund

For a refund to be eligible, you must:

The product must be in perfect condition;

Show no signs of use;

Include all original packaging, accessories, and components;

be properly packaged for transport.

Products that do not meet these requirements may not be accepted for a refund.

4. Costs Associated with Reimbursement

According to current legislation:

Return shipping costs are the responsibility of the customer, except in cases of shipping errors, defects, or proven damage during transport.

The initial postage fee is non-refundable.

If the order benefited from free shipping, the corresponding shipping cost may be deducted from the final amount to be refunded.

5. Refund Method

The refund will be processed using the same payment method used for the purchase.

If this is not technically possible, a bank transfer may be used, provided the customer indicates their details.

Fees charged by external entities (e.g., PayPal, Stripe, MBWay, Multibanco) may be deducted from the final amount, when applicable and in accordance with the terms of those platforms.

6. Products Not Eligible for Refund

Certain product categories are not eligible for refunds, namely:

Customized or custom-made products;

Personal hygiene items, cosmetics and perfumes with damaged packaging;

intimate products (e.g., lingerie, boxers, socks, etc.);

Products that show signs of use or improper handling;

Products that, for hygiene or safety reasons, cannot be sold again.

7. Procedure for Requesting a Refund

To start the order, the customer must:

Contact us by email or phone;

Please provide the order number and the reason for the order;

Please wait for instructions from our team;

Send the product to the indicated address (when applicable);

Please wait for the refund to be verified and processed.

8. Company Information

Rainbowgadget, Unipessoal Lda
CPF: 510429882
Chaimite Street, 166
4405-850 Vila Nova de Gaia
Portugal