Personal Data Protection

Privacy Policy and Personal Data Protection

HDMGLOBALSHOP respects your privacy and appreciates the trust you place in it. In this Privacy Policy, we explain who we are, for what purpose we use your data, how we process it, with whom we share it, how long we keep it, as well as how to contact us and exercise your rights.

In compliance with the General Data Protection Regulation (GDPR) in force from May 25, 2018, we inform you that your personal data collected on this website is the responsibility of Rainbowgadget, Unip Lda., with registered office at Rua Chaimite, 166, taxpayer number 510429882.

The data requested from Customers is intended for processing orders and communicating with them, processing requests for information and possible complaints, as well as for use in direct marketing purposes.

Rainbowgadget, Unip Lda guarantees the confidentiality of all data provided by Clients.

Rainbowgadget, Unip Lda adopts the best technical and organizational practices to protect the personal data of Clients and Users against loss, unintentional or unlawful deletion and improper alteration, as well as against breaches of integrity, unauthorized access or disclosure.

This Privacy Policy aims to allow Clients and Users to understand how Rainbowgadget, Unip Ltda. collects, processes, and, above all, protects the personal information transmitted by all those who use the services or access the websites of Rainbowgadget, Unip Ltda.

Company Responsibility

Rainbowgadget, Unip Lda is responsible for the collection and processing of personal data, which guarantees the confidentiality of all data provided by Customers.

Responsibility of Clients and Users

To guarantee the protection of Clients' and Users' personal data, Rainbowgadget, Unip Ltda. requires access to certain services to be granted upon the introduction of a password or access code, in order to reinforce control and security mechanisms.

The passwords and access codes provided by Rainbowgadget, Unip Ltda. to Clients and Users are personal and non-transferable. Clients and Users are responsible for ensuring their confidentiality and preventing their use by third parties.

Data transmitted over the Internet is not fully protected against potential breaches, and Clients and Users are solely responsible for the communication and use of passwords, access codes, confidential codes, and all sensitive information.

It is recommended that Clients and Users adopt additional security measures, including maintaining properly updated and configured equipment (PCs, tablets or mobile phones) and software, using protection against malicious software (e.g., antivirus) and firewalls, and avoiding browsing websites of dubious reputation or for which they do not have the necessary guarantees of authenticity.

Customers and users should also take care to physically protect their equipment and avoid entering login credentials on publicly accessible computers (e.g., internet cafes, hotels, etc.).

Responsibility for data communicated to third parties

Rainbowgadget, Unip Ltda. does not sell or share its database containing customers' personal information with third parties.

Outside of HDMGLOBALSHOP, your Data may be communicated to the following recipients:

• Our website hosting provider is what we need to store all your data.
• To our Website Design and Maintenance Offices.
• Our service providers to whom we entrust the delivery of our products.

We may also share all or part of your Data with a third party when:

• You have given us your prior consent.
• We are bound, by force of law, by an imperative request from a public authority or within the scope of a judicial process.

Purpose of collecting and processing personal data

The data requested from Customers is intended for processing orders and communicating with them, processing requests for information and possible complaints, as well as for use in direct marketing purposes.

The Customer authorizes Rainbowgadget, Unip Ltda. to send information about products and services that may be of interest to them, using their data for direct marketing purposes via email or SMS.

Your data is processed for the following purposes:

• To ensure the management of your orders (for example: delivery, handling of complaints, after-sales service, litigation management), under the sales contract you enter into with us when you purchase a product on our Site.
• To bring you our commercial offers based on our legitimate interest, we must ensure that you benefit from the most appropriate experience on our Site.
• To personalize the communications we send you and the offers we propose to you, depending on your browsing on our Site and your previous purchases, based on your prior consent.
• To compile commercial statistics and analyze our marketing tools (for example: counting the number of impressions and activations of our sales spaces, compiling website visit statistics), based on our legitimate interest in understanding and improving the performance of our website.

What data do we collect and when?

When you use our Site and our services, we may collect the following Data about you:

• First name, last name
• Postal address
• Email address
• Mobile or landline contact
• IP address
• Password
• Order history and transaction numbers
• History of your visits and browsing on the Site
• Taxpayer number (if you wish to include it on your invoice).
• IBAN for refunds.

The aforementioned data can be collected at different times:

• When you create your account on the Site;
• When you place your orders;
• When you browse the website;
• When you participate in any of the raffles we organize;
• When you contact our customer service department.

How long do we keep your data?

We process and store your personal data as necessary to fulfill our contractual and legal obligations.

There are cases in which the law requires the processing and retention of data for a minimum period of time, notably 10 years in the case of data necessary for reporting to the Tax Authority, for accounting, tax purposes or related to commercial bookkeeping.

In other cases, we retain your data only for the period necessary for the purpose for which it was collected or, if applicable, for the period authorized by the National Data Protection Commission (CNPD).

Once the maximum retention period is reached, your personal data will be irreversibly anonymized (although the anonymized data may be retained) or securely destroyed.

However, whenever there is no specific legal obligation, then the data will only be processed for the period necessary to fulfill the purposes that motivated its collection and preservation, and always in accordance with the law, guidelines, and decisions of the CNPD (National Data Protection Commission).

HDMGLOBALSHOP may retain other personal data for periods exceeding the duration of the contractual relationship, either based on your consent, to ensure rights or obligations related to the contract, or because it has legitimate interests that justify it, but always for the period strictly necessary to achieve the respective purposes and in accordance with the guidelines and decisions of the CNPD (National Data Protection Commission).

Access, correction, and deletion of personal data.

All customers have the right to access, rectify, cancel, and object to the processing of their data.

In accordance with applicable regulations regarding personal data, you may exercise the following rights with HDMGLOBALSHOP:

• Access your data, request its correction, deletion, or portability.
• Withdraw your consent for the future regarding all or part of the treatments in question.
• Object to the processing of your data or request its limitation.

The customer may exercise these rights at any time by contacting us through one of the following means:

• Email: [email protected]
• Mail: Rainbowgadet, Unip Lda - Rua Chaimite, 166 - 4405-850 Vila Nova de Gaia
• Telephone: +351 22 493 84 70
  Opening hours: Monday to Friday, from 9:00 AM to 12:30 PM and from 2:00 PM to 6:30 PM.

Providing a document proving your identity and specifying:

• Your last name, first name, email address.
• The subject of your request
• The address to which to send the reply.

We will respond within a maximum of 30 days from the date our services receive your request.

Cookies

Cookies are files containing small pieces of information that are downloaded to your device when you visit a website. They help the website remember information about your visit, such as your preferred language and other settings.

This can make your next visit easier and the website more useful for you.

Cookies play an important role.

Without them, using the web would be a much more frustrating and slow experience.

Cookies improve the efficiency of browsing websites.

The use of cookies on the internet is common and does not harm users' computers.

Cookies perform various functions, including helping website owners understand how the website is used, facilitating navigation, saving your preferences and, in general, improving your user experience, and also ensuring that the website shows you relevant content.

Rainbowgadget, Unip Ltda. uses the following types of cookies:

• Persistent cookies - these are cookies that are stored at the browser level on your access devices (PC, mobile and tablet) and are used whenever you make a new visit to one of our websites.
• Session cookies are temporary cookies that remain in your browser's cookie file until you leave the website.
• Analytical cookies: These are cookies that do not collect or store personal user information (e.g., name or address), therefore they cannot be used to identify users.
  On the contrary, they consist of cookies that allow us to quantify the number of users and perform statistical measurement and analysis of how users use the service offered.
  They therefore allow HDMGLOBALSHOP to analyze browsing on its website, with the aim of improving the provision of products or services that we offer to you.

The information obtained through these cookies is used to analyze web traffic patterns, allowing us to identify problems and provide a better browsing experience.

Data Subject Consent

By using our Website you confirm that you accept the terms of this Privacy Policy, as well as our Terms and Conditions.

If you do not agree with the terms of our Privacy Policy and our Terms and Conditions, please do not provide us with personal information and cease using our Website.

This Privacy Policy may be subject to change or revision at any time, and any changes or revisions will be duly disclosed and communicated on the websites of the Rainbowgadget, Unip Ltda. brands.