General Terms and Conditions of Use and Sale

1. Company Identification

This website is owned by:

Rainbowgadget, Unipessoal Lda
CPF: 510429882
Chaimite Street, 166
4405-850 Vila Nova de Gaia
Portugal

The company is responsible for managing the HDM Global Shop online store (hdmglobalshop.com), selling products, processing orders, and providing customer support.

2. Acceptance of Terms

By accessing or using this website, the user declares that they have read, understood, and accepted these Terms and Conditions.

Use of the store implies full acceptance of these terms.

HDM Global Shop may update these Terms and Conditions at any time, and it is the user's responsibility to review them from time to time.

3. Content and Intellectual Property

All content on this website (text, images, descriptions, design, logo, and technical information) is intended for personal use.

Reproduction, distribution, modification, or use for commercial purposes is prohibited without prior written authorization.

HDM Global Shop may change content, prices, products, and commercial terms without prior notice.

Product images are for illustrative purposes only. It is recommended to consult the detailed product description before purchasing.

4. Responsibilities

The products sold comply with current Brazilian legislation.

HDM Global Shop is not responsible for improper use of products, non-compliance with the regulations of the destination country, or delays beyond its control (shipping companies, customs, holidays, strikes, weather conditions).

5. Client Obligations

The user agrees to:

Provide true and complete information;

Keep your account login details secure;

Do not use false identities;

Verify the accuracy of the delivery address;

meet the deadlines and payment terms.

HDM Global Shop is not responsible for delays resulting from incorrect information provided by the customer.

6. Orders

By completing an order, the customer confirms that they have read and accepted these Terms and Conditions.

After the purchase, the customer receives an order confirmation via email.

The order is only processed after payment confirmation (where applicable).

Orders marked "immediate delivery" are shipped from our available stock. Orders marked "made to order" are produced or purchased specifically upon request.

7. Product Availability

The availability shown on the website refers to the time of the query.

In case of stock shortage:

The customer will be contacted;

You will be informed of the expected timeframe;

You can choose to wait, change, or cancel your order.

In case of cancellation due to unavailability, the amount paid will be refunded.

8. Shipping and Delivery

The complete rules can be found on the “Shipping & Payments” page.

Key points:

Shipments are international and carried out by partner carriers;

Average delivery times: 7 to 15 business days;

Delays can occur due to reasons external to the company;

The customer receives a tracking code after the shipment.

Incorrect addresses may result in the order being returned.

9. Exchanges and Returns

The complete rules can be found on the "Exchanges and Returns" page.

Key points:

Deadline: 14 days after receipt;

Products must be in perfect condition;

Shipping costs depend on the reason for the return;

Personal hygiene, intimate, personalized, or used items are not eligible.

10. Refund Policy

The full policy is available on the “Refund Policy” page.

Main rules:

Refund possible within 14 days;

Use the same refund methods as payment methods whenever possible;

The refund is processed after verification of the returned product;

Shipping costs are non-refundable;

Platform fees may be deducted where applicable.

11. Product Warranty

All products sold have a legal guarantee of conformity.

3 years for purchases made from 01/01/2022 onwards.

2 years for purchases made before that date.

1 year for professionals or companies (Civil Code)

In case of malfunction, the customer must contact customer support to open an RMA.

The product assessment will determine repair, replacement, or other legally applicable solutions.

12. Complaints

The customer can file a complaint through:

from the contact form

email [email protected]

from the telephone +351 22 493 84 70

from the Electronic Complaints Book

The company promises to respond promptly.

13. Alternative Dispute Resolution

In the event of a dispute, the customer may resort to an Alternative Dispute Resolution (ADR) entity.

Full list: https://www.consumidor.gov.br/

14. Applicable Legislation

Purchases made on this website are governed by Portuguese law.

Any dispute will be submitted to the competent Portuguese court.

15. Update

These Terms and Conditions were last updated on February 1, 2026.