SHIPPING OF ORDERS

1. How we ship

Orders are shipped from our international warehouses via certified logistics partners. We use methods such as:

• Global Priority Line
• Standard Shipping
• Express Shipping

The choice of method depends on the product, availability, and destination.

All shipments are tracked and delivered securely to the destination country.

2. Shipping Costs

Shipping costs are calculated per product and displayed automatically at checkout before completing your purchase.

There are no hidden costs. The customer sees the final shipping cost before payment.

3. Delivery Times

Delivery times vary depending on the product and the destination country.

Average delivery times for Portugal:

International shipping: 7 to 15 business days

The exact estimate appears:

no checkout

in the order confirmation email

Note: Due to the nature of international logistics, delays may occur due to external factors such as customs processes, holidays, strikes, weather conditions, or transportation limitations.

4. Order Tracking

After the shipment, the customer receives an email with the tracking code.

The order status can be checked:

In the customer account

No link sent by email at the time of shipment.

5. Customs and Fees

International orders may be subject to customs inspection.

Where applicable, customs duties and VAT charged by customs are the responsibility of the customer, unless otherwise indicated at the time of purchase.

6. Delivery Address

It is the customer's responsibility to ensure that:

The address is complete and correct;

The phone number is available;

Is there someone available to receive the package?

Incorrect addresses, repeated absences, or failure to collect within the deadline may result in the package being returned to sender.

In these cases, a new shipping fee may apply.

7. Returned / Undelivered Orders

An order may be returned to sender for:

Incorrect address;

prolonged absence;

Failure to collect within the timeframe specified by the carrier.

In these cases, you may need to pay for reshipment.

PAYMENTS

1. Available Methods

HDM Global Shop offers several secure payment methods:

• Bank Transfer
• ATM
• MB WAY
• Payshop
• Credit/Debit Card
• Google Pay / Apple Pay
• PayPal
• Klarna (when available in the region)
  
  

2. How Each Method Works

Bank Transfer

You will receive the bank details by email after completing your order.

Please include the order number in the transfer description.

The order is only processed after confirmation.

Articles reserved for 3 days.

ATM

Receives Entity, Reference, and Value.

Payment via ATM or online banking.

Automatic confirmation.

MB WAY

Enter the associated mobile phone number.

Please confirm in the MB WAY app.

Instant payment.

Payshop

Receive a referral.

Pay in person at a Payshop location.

Card / Google Pay / Apple Pay

Fast and secure payment with immediate confirmation.

PayPal

Payment using balance or associated card.

Automatic confirmation.

Klarna

Flexible payment options (where available).

Subject to Klarna's terms and conditions.

3. Security

All payments are processed using an encrypted connection (SSL).
HDM Global Shop does not store credit card data on its website.

4. Frequently Asked Questions

When will my order be shipped?
As soon as the payment is confirmed. Automatic methods (MB WAY, Multibanco, Card, PayPal, Klarna) do not require proof of payment.

Do I need to send proof of payment?
Bank transfer only if confirmation takes longer.

Can an order be cancelled due to lack of payment?
Yes. With bank transfers, after 3 days without payment, it is automatically cancelled.